New Surgery | Have Your Say
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Have Your Say

Friends and Family Test

The Friends and Family test (FFT) is an important opportunity for you to provide feedback on the services that provide your care and treatment.
We would welcome you to complete this feedback on the treatment you receive from us here at the Surgery.
Please click on the following link to complete the survey.
Friends and Family Test

FFT Feedback

During 2016 we received a lot of feedback from our patients via the friends and family test.
Of those patients who submitted feedback for the Friends and Family Test in 2016,
49% voted extremely likely
5% voted Likely
8% voted neither likely nor unlikely
19% voted unlikely
19% voted extremely unlikely

Access to Medical Records

If you wish to access your medical records, please contact the surgery and ask to speak to the practice manager, who will be happy to explain how to obtain the information you require.
There may be a small charge for this service.

Complaints Procedure

If you have a particular problem or concern about the services provided by our surgery, please contact the Practice Manager, who will provide you with a copy of our Complaints Procedure leaflet or alternatively you can download from the link below.

NHS Complaints Advocacy Service

POhWER provide a free, independent and confidential advocacy service to support people with their NHS complaint.
Website:

www.pohwor.net

Telephone: 0300 200 0084
Email: pohwer@pohwer.net