The practice uses your personal information so that we can ensure you receive the best advice, treatment care and support. Information may be recorded on paper or computer files as part of providing you with healthcare. Anyone who receives patient identifiable information from us is also under a legal duty to keep it confidential. We may need to share information about you with other NHS professionals outside the surgery, who are involved in your care. Your information will only be accessed or shared on a legitimate ‘need to know’ basis. Doctors and staff are required to respect their duty of confidentiality to you as part of the professional codes of conduct and by their contracts of employment.
Woodhall Spa is a modern, purpose-built surgery offering easy access to the mobility impaired. There is a large car park in front of the building and easy access within the surgery for disabled patients, including wider doors and disabled toilet facilities. If a patient requires help to enter or move within the building, there is a doorbell at the main entrance to alert reception staff who will be happy to assist
We expect our staff to show courtesy and respect at all times and also expect the same from patients in return. We operate a ‘zero tolerance’ policy and will not accept verbal or physical abuse directed at our staff. If such an incident occurs, we will contact you to discuss the matter and explain our policy. Should a further incident arise, you will be asked to leave the practice. Any incident which involves contacting the police will result in the patient being removed from our practice list immediately.
If you do not attend an appointment, and do not let us know in advance that you will not attend, you will be sent a letter to remind you of the missed appointment. Should any patient book, and not attend 3 appointments in a 12 month period, we will ask them to register with another GP Surgery.