Important Appointment System Changes.
Over the next couple of months the way you book appointments at the surgery will be changing. Along with a number of other practices in this part of Lincolnshire we will be adopting a system called ‘AskMyGP’.
This will mean that you no longer need to ring or come to the Practice to book an appointment, ask for advice, etc, as all appointment requests will be made online, via the AskMyGP website or their mobile phone App. This will avoid you having to queue on the phone or stand outside in the rain!
If you contact us on a working day, our aim is to deal with all requests and queries on the day they are received. Patients can use the service any time after working hours or at the weekend, in which case the requests will be dealt with the next working day. Patients can choose to receive a response by email, text message or appointment, depending on preference. We hope this service will also help you to get the right advice or appointment, with the appropriate person, more quickly and efficiently.
This will be a big change, both for ourselves and our patients but the feedback from other GP surgeries who have already adopted AskMyGP has been very positive. Tasburgh Lodge has been trialling this appointment system since April 2019 and if you know someone registered at that practice, you might like to speak to them for their opinion.
We now have an official ‘go live’ date which will be Tuesday 25th February. Please bear with us during what will be a very busy time as we all get used to this new system, aimed to help us help you!